Help and support

What BodyLeveling does

You take three photos, front, back and side. The app scores fourteen muscle groups from 0 to 100 against your goal, maps them onto a silhouette, and builds an exercise and nutrition plan from the result. Once a week you check in with three new photos and watch the numbers move.

Account and history

I reinstalled the app, or changed phone, and my history is gone

This is the most common thing people write to us about, so here is the honest answer.

BodyLeveling has no account system. There is no email address or password to log in with. Your scans live on your phone, and your identity is a random identifier generated on that phone.

• Reinstalling on the same iPhone normally keeps everything, because the identifier is stored in the iOS keychain, which survives a reinstall.
• Moving to a new phone starts a new identity. Your previous check-in history does not follow you, and it cannot be recovered.

Your subscription is a separate matter and it does follow you, because it is attached to your Apple Account rather than to your phone. See the next question.

Do I need to create an account?

No. There is no sign-up, no email, no password. Open the app and start.

Subscription

I paid but the app still shows content as locked

Open the paywall and tap Restore purchases. Your subscription is tied to your Apple Account, so this works on any iPhone signed in to the same Apple Account.

If it still does not unlock, check that you are signed in with the Apple Account you bought it with, then email us.

What does it cost?

Your first scan is free and needs no payment method. After that:

• 7,99 € per month
• 24,99 € per year, about 2,08 € per month

Prices include VAT. Everything is billed by Apple through the App Store.

What do I get for free?

The full first scan runs for free. You see your total goal score and your strongest muscle in full, the opening lines of your coach analysis, and one of your genetic traits. Your other thirteen muscle scores, the rest of the analysis, the exercise and nutrition plans, the progress chart and the before and after comparison are stored on your device but stay locked until you subscribe. Pro also unlocks weekly check-ins, which is the part that makes the scores worth tracking.

How do I cancel?

Open Settings on your iPhone, tap your name, tap Subscriptions, choose BodyLeveling and cancel. Or go straight to https://apps.apple.com/account/subscriptions.

You keep Pro until the end of the period you have already paid for. Deleting the app does not cancel your subscription.

My purchase is stuck on "waiting for approval"

If your Apple Account is part of a Family Sharing group with Ask to Buy turned on, the organizer has to approve the purchase before it goes through. The app shows a waiting state until they do, and unlocks by itself once approved. Nothing is charged in the meantime.

Can I get a refund?

Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com.

I have a promo code

Open the paywall and tap Have a code?, then enter it. A code grants Pro for a set period. It is not a subscription, so nothing renews and there is nothing to cancel.

Scans and check-ins

Why can I only check in once a week?

Body composition does not visibly change day to day, and a weekly rhythm makes the comparison meaningful instead of noisy. The check-in button unlocks again seven days after your last scan.

How do streaks and shields work?

A streak counts consecutive weeks with a check-in. Every four weeks of streak you earn a shield, up to three. A shield is spent automatically to save your streak the first time you miss a week. If you are away for more than two weeks, the app greets you with a comeback screen rather than a broken streak.

How do I get good photos?

• Even, front-on lighting. Avoid a bright window behind you.
• About two metres from the camera, whole body in frame.
• Fitted or minimal clothing, so your outline is visible.
• Relaxed, natural stance, arms slightly away from your body.
• A plain background, and the same spot every week.

Consistency matters more than perfection. Same place, same light, same time of day gives you a comparison you can trust.

The analysis is stuck or failed

A scan usually takes 30 to 90 seconds. If it hangs:

1. Check your connection and try again. Your photos are not lost, and a retry does not use up a scan.
2. Force close the app and reopen it. A finished analysis is picked up again automatically.
3. If it fails repeatedly, email us with the approximate time you tried.

The camera will not open

iOS is blocking camera access. Open Settings, scroll to BodyLeveling, and turn Camera on. You can also pick existing photos from your library instead of shooting new ones.

I am not getting reminders

Check that reminders are on in Profile, then open Settings, BodyLeveling, Notifications and make sure notifications are allowed. Reminders are scheduled on your phone, so they also need the app to have been opened at least once since you enabled them.

Privacy and data

What happens to my photos?

They are uploaded over an encrypted connection, analyzed, and deleted from our storage as soon as the analysis is saved. We do not keep them and we do not use them to train anything. The copies on your phone stay on your phone, and they are what powers your before and after comparison. The full detail is in the Privacy Policy.

How do I delete everything?

Profile, then Delete Account. That erases your photos and your records from our systems, permanently.

There is also Reset All Data in Profile, which is not the same thing: it only clears the app on your phone and leaves our copy intact. Use Delete Account if you want us to forget you.

You can also ask us directly at privacy@bodyleveling.com.

Still stuck?

Email support@bodyleveling.com. A real person reads it.